It’s pretty logical that the bigger the company, the more complex the new employee training program. But that doesn’t mean smaller businesses can’t do an exemplary job when training their new hires. And this concept is something all businesses, small or large, need to think about well before a new hire starts.
AtWork Group, a nationally known staffing franchise, has provided staffing for hundreds of different businesses and we offer our franchise owners a lot of support from the home office, including new hire processes. One of the things we have learned is that, while you may be a great manager, business owner or salesman for your business, you may NOT be the right the person to train new hires.
It makes sense when you think about it. Who trains new hires at big businesses? The company owner? The receptionist? The billing staff? Not likely, right? These companies probably use a more “diversified” approach to training staff. Although they have the big budget, the staff, the best training materials and the latest state-of-the-art facilities in which to conduct the training, smaller businesses can try a few of their tactics to improve current practices.
1-Create a historical company manual
Even if you have 20 or fewer employees, it helps new hires feel more integrated with existing staff if they have knowledge of some of the company history and how it came to be. This is something new hires can read while staff prepares for the training ahead.
2-Create a staff biography sheet
Too many companies don’t bother with this, especially smaller businesses. It’s more important than you think to the new employee who is trying to learn both the business and the existing employee names and positions. A company blueprint of the offices is also appreciated by new staff.
3-Set up mentoring times with key employees
Rather than have one employee “train” new hires, let new employees “shadow” existing (friendly) staff in different areas in order to get a better idea of the company as a whole, instead of just the area they’ll be working in. This creates a more well-rounded employee who also appreciates what each employee brings to the business.
4-Find other outlets for training
One of the authors of a human resources website said her company gives employees the option to receive further training in their field through workshops and affiliations with industry associations and trade groups. This diversifies your employee training further by having outside experts do some of the heavy-lifting, and it offers employees a way to improve their skills.
New hires may feel ineffective in the beginning, so helping them acclimate by using some of the suggestions above can go a long way in creating a solid basis for a good employee experience.